FAQ

To provide you the best customer experience, your feedback is greatly encouraged and appreciated.

If you have any questions please feel free to email us at info@blueboxavenue.com where our customer service team will get back to you as soon as possible.

 

How long will it take to receive my order?

• Please note that we require 1 to 3  working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order as soon as possible!
• Once your order is dispatched, please allow 2-4 weeks for all orders to arrive. Please consider any holidays that might impact delivery times.
• Please also make sure your shipping address information is correct to ensure faster and safer delivery.

What if i am not satisfied with the product?

• 30-day money back guarantee. If you are not completely satisfied for whatever reason, return the product to us within 30 days and you will receive a refund of either your purchase price or the lowest retail price at which the same item has been offered since your date of purchase or we will provide a product replacement.
• Please contact us for more information.

What if i need to return something?

• No worries! Contact us right away and we'll help guide you through the process to send the item back.

Do you ship internationally?

• Yes, we ship worldwide.
• All prices listed on our website are in USD. 

Will i receive a confirmation number after i place my order?

• Yes, all customers will receive an order number after placing their orders.
• Please contact us if you do not receive one within 24 hours.

Who can i contact if i have a problem with my order?

• All inquires can be forwarded to info@blueboxavenue.com or through our Contact Us page.

What payment methods do you accept?

• We accept all Major Credit Cards (VISA, Mastercard, AMEX) and Paypal payments.

Is checkout on this site safe and secure?

• Yes you can be absolutely sure that all purchases here are safe and secure.

If i enter my email address will you sell my information?

• We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and discount codes.